Information

FAQ (Frequently Asked Questions)

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Questions about Your Responsibilities in the Study

What are my current responsibilities in the study?
When is my next meeting/evaluation?
How do I attend my meeting/evaluation?
What do I need to do to prepare for a meeting/evaluation? </aside>

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Questions about the iPACES App

How do I get the iPACES app?
How do I get an account for the iPACES app?
What do I do if the iPACES app is frozen (no buttons on the screen are working)? </aside>

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Questions about Exercise Equipment

What do I do if I cannot see my current heart rate when I Pedal-n-Play?
What do I do if I see the message “You will need to connect an exercise tracker first…”?
How should I wear my heart rate monitor?
What should I do if my heart rate is not what I expect? </aside>

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If you can’t find the answers you are looking for, you can check your device assistance website:

iPhone: https://support.apple.com/guide/iphone/welcome/ios
iPad: https://support.apple.com/guide/ipad/welcome/ios
Apple Watch: https://support.apple.com/guide/watch/welcome/watchos
Android: https://support.google.com/android/?hl=en#topic=7313011
FitBit: https://support.google.com/fitbit/?hl=en#topic=14236398

Or click this link to see how to contact us: 📞 Contact

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